Returns & Exchanges
At Prime Bites®, we stand behind the quality of our protein-packed snacks and want you to be fully satisfied with your purchase. Due to the perishable nature of our food products, we offer a 30-day satisfaction guarantee to ensure you receive the freshest experience possible.
Review Eligibility
Ensure your request is submitted within 30 days of delivery. For food safety reasons, products must be in their original packaging, though we offer replacements for items that arrive damaged or defective.
Contact Support
Email our customer service team at [email protected] with your order number and photos of any damaged items to initiate a return or replacement claim.
Receive Authorization
Once your request is approved, our team will provide a Return Merchandise Authorization (RMA) number and specific instructions on how to handle the product.
Resolution Processing
After your claim is verified, we will issue a full refund to your original payment method or ship out a fresh replacement batch at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing